FREQUENTLY ASKED QUESTIONS

Can I choose my own colours?

At Thank You, Baby we offer a unique custom painting service for all of our Urns and Plinths, so we will paint any colour you desire!  After submitting your hire request we will get in touch to discuss your colour/paint requirements.

In terms of our Satin Bow Backdrop, we do have two colour ways available on the Hire Shop. We do also offer customisation of our Satin Bow Backdrops, allowing you to select the colours of the bows. After submitting your hire request we will get in touch to discuss your colour requirements.

Is there a minimum spend?

Yes, we have a minimum hire spend of $200.

Is the price per day or in total?

The prices listed on our Hire Shop are per booking, with an average booking being 1 day plus an additional day to allow for collection and returns. This cost will be amended after submitting your hire request online, then we will get in touch to discuss your booking requirements.

Is there a security deposit?

Yes, there is a Security Deposit on all Hires from the shop. The security deposit is an additional 10% of your total order amount. Because this is a tax free charge, the security deposit will appear underneath your hire total on your invoice. The Security deposit is in place to cover instances including but not limited to:

  1. the late return of hire

  2. equipment returned unclean

  3. missing or damaged transportation tubs/packaging

  4. additional servicing/cleaning charges.

Is there a damage waiver?

There is no damage waiver charged upfront to the Hirer. However, the Hirer is responsible for the equipment from the time of pickup until returning to the Owner. The Hirer shall pay for all equipment damage or loss however caused during that period. This includes but is not limited to:

(i) Damage resulting from overloading, exceeding rated capacity, misuse or abuse;

(ii) Damage due to mysterious disappearance of the equipment;

(iii) Damage caused by the use or operation of equipment in contravention of any of the conditions of the agreement;

(iv) Damage to, or loss of, the equipment from any unknown cause;

(v) Cigarette burns on any décor items;

(vi) Red wine/drink spillages on any décor items.

What if I damage the product?

If a product is damaged during the hire period the Hirer is required to pay for all equipment damage or loss however caused during that period.

Do I purchase on the website?

No, once you choose your dates and stock, head on through to the booking portal and submit your details and check out. Once we receive your information we'll contact you via email to confirm your booking and send through an invoice.

Can I pay in cash on pickup?

Unfortunately we don’t take cash payments. All payments are handled electronically after we have amended any quotes and sent through your final invoice to your email.

Do you offer delivery?

We currently don’t offer delivery. All hire items are to be collected and returned to Thank You, Baby by the Hirer.

Do you ship interstate?

We currently don’t offer shipping interstate. All hire items are to be collected and returned to Thank You, Baby by the Hirer.

Where are you located?

We are located in West Melbourne, Victoria. All hire items are to be collected and returned to Thank You, Baby by the Hirer.

What is the maximum length for a booking?

There currently is no maximum length for a booking period. If you’re interested in hiring products for an extended period of time, reach out to us directly and we will be happy to work with you on amending your quote accordingly.